Privacy Policy

2. Privacy Policy

Last Updated: [Date]

2.1 Introduction

This Privacy Policy describes how SaasFactory LLC and its brands (TripnCity.com, Bein.city, Travelto.city) collect, use, and protect your personal information in compliance with GDPR and applicable privacy laws.

2.2 Information We Collect

Personal Information:

• Name, email address, phone number
• Payment information (processed securely, not stored)
• Profile photos and preferences
• Booking history and reviews
• Communication records

Technical Information:

• IP address and device information
• Browser type and version
• Usage patterns and preferences
• Cookies and tracking technologies
• Location data (with permission)

2.3 How We Use Your Information

Primary Uses:

• Process bookings and payments
• Facilitate communication with guides
• Provide customer support
• Improve our services
• Send booking confirmations and updates

Marketing Uses (with consent):

• Promotional emails about new tours
• Personalized recommendations
• Travel tips and destination guides
• Platform updates and news

2.4 Information Sharing

We Share Information With:

• Guides/agencies for your bookings
• Payment processors (Stripe, PayPal)
• Analytics providers (Google Analytics)
• Customer support tools
• Legal authorities when required

We Never:

• Sell personal information to third parties
• Share information without legitimate purpose
• Use information beyond stated purposes

2.5 Your Privacy Rights (GDPR)

You Have the Right To:

• Access your personal data
• Correct inaccurate information
• Delete your data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To Exercise Rights: Contact privacy@tripncity.com

2.6 Data Security

Security Measures:

• SSL encryption for data transmission
• Secure servers with access controls
• Regular security audits
• Employee training on data protection
• Payment Card Industry (PCI) compliance

2.7 Data Retention

Retention Periods:

• Account data: Until account deletion + 3 years
• Booking data: 7 years for accounting purposes
• Communication records: 3 years
• Marketing data: Until consent withdrawn

2.8 International Transfers

Data may be transferred outside the EU with appropriate safeguards:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent

2.9 Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect data from minors.

2.10 Contact Information

Data Protection Officer: dpo@tripncity.com
General Privacy Inquiries: privacy@tripncity.com