Community Guidelines
6. Community Guidelines
Last Updated: [Date]
6.1 Our Community Values
TripnCity.com fosters a respectful, inclusive community of travelers and local guides committed to authentic cultural exchange.
6.2 Expected Behavior
Be Respectful:
- Treat all community members with courtesy
- Respect cultural differences and local customs
- Use appropriate language in all communications
- Honor commitments and appointments
Be Honest:
- Provide accurate information in profiles and reviews
- Share genuine experiences
- Report issues truthfully
- Maintain transparency in all interactions
Be Safe:
- Follow local laws and regulations
- Respect safety guidelines provided by guides
- Report unsafe conditions immediately
- Prioritize personal and group safety
6.3 Prohibited Behavior
Harassment and Discrimination:
- Offensive comments based on race, religion, gender, or nationality
- Threatening or intimidating behavior
- Unwanted romantic/sexual advances
- Bullying or aggressive communication
Fraudulent Activity:
- False identity or credentials
- Fake reviews or ratings manipulation
- Payment fraud or chargebacks
- Circumventing platform fees
Inappropriate Content:
- Spam or promotional content unrelated to tours
- Offensive or explicit material
- Copyright infringement
- Political or religious proselytizing
6.4 Review Guidelines
Honest Reviews:
- Based on actual tour experience
- Constructive feedback welcome
- Focus on tour quality and guide performance
- Avoid personal attacks on individuals
Review Standards:
- Minimum 10 words for meaningful feedback
- No promotional content for competitors
- No contact information sharing
- Appropriate language only
6.5 Communication Guidelines
Platform Messaging:
- Keep communications tour-related
- Use respectful, professional tone
- No sharing of personal contact information initially
- Report inappropriate messages immediately
Meeting Guidelines:
- Arrive punctually at designated meeting points
- Bring required items as specified
- Follow guide instructions for safety
- Respect group dynamics and other participants
6.6 Reporting Violations
How to Report:
- Use in-app reporting tools
- Email: support@tripncity.com
- Provide specific details and evidence
- Include booking reference numbers
Investigation Process:
- Report received and acknowledged within 24 hours
- Investigation conducted within 72 hours
- Appropriate action taken based on findings
- Follow-up communication with reporter
6.7 Consequences
Warning System:
- First violation: Warning and education
- Second violation: Temporary restrictions
- Third violation: Account suspension review
- Severe violations: Immediate account termination
Account Actions:
- Content removal
- Feature restrictions
- Booking limitations
- Complete platform ban