Guide Partner Agreement

4. Guide Partner Agreement

Last Updated: [Date]

4.1 Partnership Terms

This Agreement governs the relationship between SaasFactory LLC (operating TripnCity.com, Bein.city, and Travelto.city platforms) and tour guides/agencies ("Partners") using our platforms.

4.2 Partner Requirements

Eligibility:

  • Valid tour guide license or business registration
  • Professional liability insurance
  • Minimum age: 21 years
  • Clean background check
  • Language proficiency requirements

Quality Standards:

  • Maintain 4.0+ star rating
  • 95%+ booking completion rate
  • Professional communication
  • Accurate tour descriptions
  • Timely responses to inquiries

4.3 Commission Structure

Platform Fee: 10% to 13% of booking value

  • Fee percentage determined by partner's service tier and offering quality
  • Standard Tier (10%): Basic listing features
  • Enhanced Tier (11.5%): Priority placement and marketing support
  • Premium Tier (13%): Full feature suite with advanced analytics and promotion
  • Calculated on pre-tax booking amount
  • Payout Schedule: Monthly payments 30 days after tour completion

Processing Fees (Charged Separately to Partners): Partners are responsible for all payment processing costs through our Stripe Connect integration:

  • Domestic Credit/Debit Cards: 2.9% + $0.30 per successful transaction
  • International Credit/Debit Cards: 2.9% + $0.30 + 1.5% additional fee per transaction
  • Digital Wallets (Apple Pay, Google Pay, etc.): 2.9% + $0.30 per transaction
  • Currency Conversion: Additional 1% fee when currency conversion is required
  • ACH Bank Transfers: 0.8% of transaction amount (maximum $5.00)
  • Wire Transfers: $8.00 per transaction
  • Chargeback/Dispute Fees: $15.00 per dispute regardless of outcome
  • Failed Payment Fees: $4.00 per failed ACH payment
  • Instant Payout Service: 1% of payout amount (optional faster access to funds)

Stripe Connect Account Fees:

  • Monthly Active Account Fee: $2.00 per month when payouts are processed
  • Standard Payout Fee: $0.25 per payout sent to partner's bank account
  • Payout Schedule: Monthly payments processed 30 days after tour completion
  • Account Setup: No setup or onboarding fees

Cash Flow and Payout Terms:

  • Payment Hold Period: 30 days from tour completion date
  • Payout Processing: Last business day of each month for eligible tours
  • Instant Payout Option: Available for 1% fee for faster access to funds (subject to eligibility)
  • Minimum Payout Threshold: $25.00 (balances below threshold carry over to next month)
  • Maximum Monthly Payouts: Subject to Stripe Connect limits and partner verification level

Payout Schedule:

  • Standard Payouts: Monthly payments processed 30 days after tour completion
  • Payout Processing Day: Last business day of each month for eligible completed tours
  • Minimum payout threshold: $25.00
  • Available payment methods: Bank transfer, eligible debit cards
  • Detailed transaction reporting via partner dashboard with real-time fee breakdown
  • Annual tax documentation provided (1099 forms for US partners)
  • All fees clearly itemized in payout statements

4.4 Tour Listings

Content Requirements:

  • Accurate descriptions and itineraries
  • Professional photos
  • Clear pricing and inclusions
  • Accurate availability calendar
  • Emergency contact information

Prohibited Content:

  • False or misleading information
  • Copyrighted materials without permission
  • Inappropriate or offensive content
  • Competitor references
  • Off-platform contact solicitation

4.5 Partner Responsibilities

Service Delivery:

  • Provide services as described
  • Maintain professional standards
  • Handle customer complaints professionally
  • Comply with local tourism regulations
  • Maintain appropriate insurance coverage

Platform Compliance:

  • Process all bookings through TripnCity
  • Respond to inquiries within 4 hours
  • Update availability calendar
  • Follow cancellation policies
  • Participate in quality assurance programs

4.6 TripnCity Responsibilities

Platform Responsibilities:

  • Secure booking and payment processing systems
  • Customer support and dispute resolution
  • Marketing and promotional activities across all brand platforms
  • Technical infrastructure maintenance and updates
  • Analytics and reporting tools
  • Multi-brand exposure opportunities

Partner Support:

  • Dedicated account management assistance
  • Cross-platform promotion opportunities (TripnCity, Bein.city, Travelto.city)
  • Performance analytics and optimization recommendations
  • Marketing materials and promotional support
  • Training resources and best practices guidance
  • 24/7 technical support across all platforms

4.7 Fee Structure & Tier Benefits

Standard Tier (10% Platform Fee):

  • Basic listing with standard search visibility
  • Standard customer messaging system
  • Basic booking management tools
  • Monthly payout processing (30 days after tour completion)
  • Standard customer support
  • All Stripe Connect processing fees apply as detailed above

Enhanced Tier (11.5% Platform Fee):

  • Priority placement in search results
  • Enhanced profile with additional photo/video slots
  • Advanced booking management with group booking tools
  • Marketing support including newsletter inclusion
  • Priority customer support response
  • Basic performance analytics
  • Monthly payout processing (30 days after tour completion)
  • All Stripe Connect processing fees apply as detailed above

Premium Tier (13% Platform Fee):

  • Featured placement and promotional badges
  • Unlimited photos/videos and enhanced multimedia profiles
  • Advanced analytics dashboard with customer insights
  • Full marketing support across all SaasFactory platforms
  • Cross-promotion on Bein.city and Travelto.city
  • Dedicated account manager
  • Advanced booking tools including waitlist management
  • Social media promotion and blog feature opportunities
  • Monthly payout processing (30 days after tour completion)
  • All Stripe Connect processing fees apply as detailed above

Processing Fee Transparency: All payment processing fees are charged separately through Stripe Connect and clearly itemized in partner statements. Platform fees and processing fees are calculated and deducted independently to ensure complete transparency.

International Transaction Considerations:

  • Partners accepting international bookings will incur higher processing fees (additional 1.5% + potential 1% currency conversion)
  • Partners are advised to factor these costs into international tour pricing
  • Real-time fee calculator available in partner dashboard
  • Currency conversion rates updated daily

Fee Dispute Resolution:

  • All processing fees are set by Stripe and subject to their terms
  • Platform fee disputes handled through TripnCity customer support
  • Monthly fee reconciliation reports available
  • Automatic fee calculations with manual review option available

4.8 Cancellation Policies

Partner-Initiated Cancellations:

  • 48+ hours notice: No platform fee penalty, processing fees may apply for partial refunds
  • 24-48 hours notice: Warning issued, full processing fees retained
  • <24 hours notice: Platform fee penalty + all processing fees retained
  • No-show: Account suspension risk, all fees retained

Processing Fee Policy for Cancellations:

  • Stripe Connect processing fees (2.9% + $0.30 base fee) are non-refundable per Stripe's policy
  • International card fees (additional 1.5%) are non-refundable
  • Currency conversion fees (1%) are non-refundable
  • Partners responsible for processing costs even on cancelled bookings
  • Platform fees may be refunded based on cancellation timing and tier level

Customer Cancellations:

  • Follow platform cancellation policy as outlined in Terms of Service
  • Partners receive payment minus applicable processing fees for non-refundable portions
  • Refund processing fees ($0.30) charged to partner for customer refunds
  • Force majeure exceptions: Platform and processing fees may be waived
  • Dispute-related refunds: All fees retained, additional $15 dispute fee applies

4.9 Cross-Platform Benefits

Multi-Brand Exposure: Partners automatically gain visibility across SaasFactory's platform ecosystem:

  • TripnCity.com: Primary tour and experience marketplace
  • Bein.city: City-specific experience platform for urban tours
  • Travelto.city: Comprehensive travel planning with integrated tour booking

Unified Account Management:

  • Single dashboard for managing listings across all platforms
  • Consolidated analytics and performance reporting
  • Streamlined communication system across all brands
  • Cross-platform customer reviews and ratings transfer

Enhanced Marketing Reach:

  • Coordinated marketing campaigns across multiple platforms
  • Increased booking opportunities through diversified channels
  • Brand-specific promotional opportunities
  • Cross-platform customer referrals and recommendations

4.10 Payout Terms and Cash Flow Management

30-Day Payment Cycle: All partner payouts are processed on a monthly schedule with a 30-day hold period from tour completion. This schedule serves multiple purposes:

  • Dispute Resolution Window: Allows time for customer service issues and potential chargebacks
  • Quality Assurance: Ensures tour completion and customer satisfaction verification
  • Financial Stability: Provides platform financial security and fraud prevention
  • Regulatory Compliance: Meets payment processor and banking requirements

Payout Calculation Period:

  • Tour Completion Date: Determines start of 30-day hold period
  • Monthly Cut-off: All tours completed by month-end are included in next month's payout
  • Processing Timeline: Payouts initiated on the last business day of each month
  • Bank Transfer Time: Additional 2-5 business days depending on partner's bank

Early Payout Options:

  • Instant Payouts: Available for verified partners at 1% fee
  • Emergency Payouts: Considered on case-by-case basis for urgent situations
  • Advance Payment Requests: Subject to partner history and verification level

Payout Statement Details: Monthly payout statements include:

  • Individual tour breakdowns with dates and amounts
  • Platform fee calculations by tier level
  • Detailed processing fee itemization
  • Currency conversion calculations (if applicable)
  • Previous month adjustments or corrections
  • Year-to-date earnings summary

Partner Cash Flow Support:

  • Fee Calculator: Real-time tools to estimate net earnings
  • Monthly Projections: Dashboard showing pending payouts
  • Financial Planning Resources: Guides for managing 30-day payment cycles
  • Tax Planning Support: Annual earnings summaries and documentation

4.11 Payment Processing and Fee Awareness

Understanding Processing Costs: All partners must acknowledge and understand that payment processing through Stripe Connect involves costs that are separate from platform fees. These costs include but are not limited to:

  • Base processing fees for all card transactions
  • Additional fees for international cards and currency conversion
  • Dispute and chargeback fees
  • Failed payment processing fees
  • Expedited payout fees for faster fund access

Partner Responsibility: Partners are solely responsible for all payment processing costs and should factor these expenses into their tour pricing. Processing fees are industry-standard costs necessary for secure, compliant payment handling and are non-negotiable.

Fee Transparency Commitment: SaasFactory LLC commits to complete transparency regarding all fees. Partners receive:

  • Real-time fee calculations in the booking system
  • Detailed fee breakdowns in payout statements
  • Monthly reconciliation reports
  • Access to fee calculator tools
  • Advance notice of any fee structure changes from payment processors

Education and Support: Partners receive comprehensive documentation and support regarding:

  • How to factor processing fees into pricing strategies
  • Understanding international transaction costs
  • Optimizing payout schedules to minimize fees
  • Best practices for reducing chargebacks and disputes

4.12 Termination

Grounds for Termination:

  • Consistent poor ratings (<3.5 stars)
  • Policy violations
  • Fraudulent activity
  • Non-compliance with local laws
  • Failure to maintain insurance

Termination Process:

  • 30-day notice period
  • Final payout processing
  • Data retention per privacy policy
  • Account deactivation
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